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Home Society More than a million people still haven't renewed their tax credits

More than a million people still haven’t renewed their tax credits

Failure to renew your tax credits by the deadline will result in payments being stopped or altered.

More than a million people in the UK have yet to renew their tax credits in time for the deadline at the end of this month, the Government has revealed.

Failure to renew your tax credits by 31 July 2018 will result in payments ending. You would then then need to launch a fresh claim, which could take several weeks to complete during which time no payments will be sent.

According to Government data, 320,000 people have their tax credits stopped or altered last year because of missing the deadline or failing to inform the HMRC about changes to their circumstances. This include changes to working hours, income and childcare costs.

Government data also shows that more than 59% of current claimants have renewed their tax credits online or via the HMRC App, with most renewals taking place between the hours of 10am to 12pm and 4:30 to 6:30pm.

Angela MacDonald, Director General of Customer Services, said: “We’ve improved our services so customers can renew their tax credits at a time that’s convenient to them but the 31 July deadline is fast approaching.

“There is a wealth of support available at all times of the day and night from HMRC via GOV.UK, the app, or Alexa to help customers get their renewal right.

“I urge customers who have yet to renew their tax credits to do so as soon as possible, to avoid their payments being stopped.”

Claimants can get help and information on renewing tax credits:

  • on GOV.UK
  • by tweeting @HMRCcustomers or posting on our Facebook page with general queries
  • using HMRC’s App, which is available on the App Store or Google Play Store
  • using the HMRC service on Amazon Alexa
  • using our online forum (click on Tax Credits and You)
  • through HMRC’s webchat help service
  • by calling the tax credits helpline: 0345 300 3900

Click here to renew your tax credits online.

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