Citizens Advice Bureau (CAB) has warmly welcomed the introduction of a ‘Smart Pre-Pay option’ by energy giant E.ON.
Smart pre-pay offers prepayment customers the option of alternative ways to top up and the same monthly prices that direct debit customers pay.
E.ON has launched a Smart prepayment meter pilot, with ‘Smart Pay As You Go’ being made available to 30,000 eligible E.ON customers in 2015.
According to E.ON, Smart prepayment customers could save up to £104 per year by switching to the cheapest tariff available.
E.ON has responded to the needs of prepay customers, says Citizens Advice.
Gillian Guy, Chief Executive of Citizens Advice said: “For too long energy prepay customers have had a second class service.
“E.ON’s new Smart prepay meter scheme should make topping up easier and charges the same as direct debit customers. The ball is now in the rest of the energy industry’s court to improve its offering to prepayment customers.
“As it stands, pay as you go customers pay an average of £80 more a year on their fuel bills and many can only top up by going to a nearby store. The approach is outdated and it is time all of the big suppliers brought their prepayment services into the 21st century.
“Smart meters can provide clever solutions but energy firms should ensure standard prepay meter customers have a cheaper and better service too.”