Home More News E.ON Has Responded To The Energy Needs Of Low-Income Households, Says CAB

E.ON Has Responded To The Energy Needs Of Low-Income Households, Says CAB

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Citizens Advice Bureau (CAB) has warmly welcomed the introduction of a ‘Smart Pre-Pay option’ by energy giant E.ON.

Smart pre-pay offers prepayment customers the option of alternative ways to top up and the same monthly prices that direct debit customers pay.

E.ON has launched a Smart prepayment meter pilot, with ‘Smart Pay As You Go’ being made available to 30,000 eligible E.ON customers in 2015.

According to E.ON, Smart prepayment customers could save up to £104 per year by switching to the cheapest tariff available.

E.ON has responded to the needs of prepay customers, says Citizens Advice.

Gillian Guy, Chief Executive of Citizens Advice said: “For too long energy prepay customers have had a second class service.

“E.ON’s new Smart prepay meter scheme should make topping up easier and charges the same as direct debit customers. The ball is now in the rest of the energy industry’s court to improve its offering to prepayment customers.

“As it stands, pay as you go customers pay an average of £80 more a year on their fuel bills and many can only top up by going to a nearby store. The approach is outdated and it is time all of the big suppliers brought their prepayment services into the 21st century.

“Smart meters can provide clever solutions but energy firms should ensure standard prepay meter customers have a cheaper and better service too.”

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5 COMMENTS

  1. Incidentally, UTILITA, as far as I am aware, are the only company that offers “friendly credit”. This means that should you use all of your emergency credit, after the shops are closed, at the weekend, or on a bank holiday, your power WILL NOT go off, until you have had chance to top up by 10am on the next available payment day. The meters also offer £10 emergency credit, instead of the usual £5. But the main reason I switched to them is, that British Gas tried to charge me £117 for 18 days usage of gas.

  2. I wouldn’t touch any of the big six with a bargepole, when I moved into this house, after downsizing because of the bedroom tax, the supplier was British Gas with quarterly bills, I immediately had them changed to UTILITA, they ONLT use pre-pay SMART meters and were 3% cheaper than British Gas, and in April dropped by a further 5%, you can top up, online, by phone, or at a paypoint. Your meter is topped up immediately with no need to insert card/keys, and if for any reason it doesn’t go on automatically, you are given a vend code you can key into the smart pad, which then adds the credit.

  3. A WORD OF WARNING ABOUT E-ON THEY ARE A SET OF THEIVING BARSTEWARDS

    I had an account with E-on for almost ten years, over that time they
    ripped me off for almost £2.000. I went to the ombudsman with the
    evidence and was told “E-on has told us you had a faulty meter fitted”
    Bullshit it only became faulty after they took over from Man Power or
    whatever the name of the other company was. I was on a pre-paid meter it
    was fitted when I moved into the flat. I didn’t mind because my
    previous flat had one fitted I found it easier didn’t have to worry
    about the bill, and I always got money back £60 most times. Anyway my
    new flat had one fitted I put in most times £20 every two week, my first
    full quarter bill was around £43.00, needless to say I had a fortune in
    the account in overpayments, I was out 6 days a week from 5 am till
    around 7 pm.

    Then after a couple of years E-on took over from Man Power or whoever
    they were my bills just didn’t double they took every penny out of the
    account I had heard they could boost meters and after what I saw, I
    believe it. I kept every bill and receipt since I moved into that flat, I
    spent 3 month doing all the maths I filled 6 little ASDA notebook with
    months and months of meter readings I proved to the ombudsman that they
    had robbed me. It took me a long time to work it all out. I still have
    all the paperwork and letters but I became too ill to take it any
    further

    MY ADVICE STAY WELL AWAY FROM E-on I WISH THAT THIS CAB OFFICE WOULD GET IN TOUCH WITH ME I CAN PROVE EVERY WORD.

  4. Makes perfect sense to allow i.e. online topup.

    The store-based payment infrastructure is expensive.

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