Home DWP Rakes In Nearly £120,000 From 'Rip-Off' Helplines

DWP Rakes In Nearly £120,000 From ‘Rip-Off’ Helplines

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The Department for Work and Pensions (DWP) has made nearly £120,000 in just five months from “rip-off” helplines, the Daily Mirror has reported today (15 September 2014).

Secretary of State for Work and Pensions, Iain Duncan Smith, is facing mounting pressure to explain why his department is raking in thousands of pounds from some of Britain’s poorest citizens.

Despite pledges to stop using expensive 41p a minute 0845 numbers, the DWP still uses the prefix for a number of its phone lines, including pensions advice and a redundancy payment helpline.

The Daily Mirror reports that the DWP makes 0.3p from every phone call they receive to its 0845 helplines. This money is used to help fund other helplines.

Labour MP Roger Godsiff has discovered that Iain Duncan Smith’s department made £117,000 from callers “hammered by unnecessary phone call costs” in just five months.

Mr Godsiff told the Daily Mirror:

“People are being hammered by unnecessary phone call costs. This is all part of IDS’s relentless pursuit of reducing the benefits bill – irrespective of the devastating impact on people’s lives.”

David Hickson from the Fair Telecoms Campaign added: “The continuing use of expensive numbers by Government and businesses is a rip-off.”

A spokesperson for the DWP said:

“We have negotiated a rebate from our phone line providers, generating a better deal for the taxpayer.

“We make no money from call charges and this rebate does not mean extra charges for claimants.”

 

Find out more: Daily Mirror

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5 COMMENTS

  1. They used to be a good organisation & a necessity to the country. But since Mr Cameron has come in to things they are worse than the yobs on the streets. abusive yobs that have no moral fiber. Ministers these days talk about morals & we are supposed to take this from a group of worthless people gambling with the lives of others. They use words like "Austerity" & "Unacceptable" & have no idea that that does not solve the issue.I hope Scotland do vote yes. Because if this is the future they are better off out of it.I just hope David Cameron & all his ministers are afflicted & then they can see what its like to be abused by the system & they wouldn't like it. I say they should get the sum total of job seekers for their pay & let me tell you it wouldn't cover their booze bill. He thinks £90 is acceptable for a hair cut. I think minsters should live in austerity not the public. They wouldn't last a week. because they are parasites & nothing more than that. Fat worthless parasites & they aren't worth the pay. Tories are con men in slick suits nothing more & are the real scum of the British nation.

  2. Every time land line phone service providers bring out a package providing the minuets to call numbers such as 0845 , the sponging companies change the number of their call centres to 0844, and even more expensive number which would consist of a much higher premium to upgrade to cover this additional one. So either way the customer looses out.

  3. It used to be possible to make phone calls from the local Jobcentre. That is being made pretty much impossible too. The DWP is being used to give lucrative outsourcing contracts to companies that donate generously to the political parties whilst fleecing every last penny from pensioners, the sick, the disabled, and the unemployed. It is corrupt through and through.

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